Walai Handcraft Refund Policy

At Walai Handcraft, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to address your concerns.

Eligibility for Refunds

  1. Timeframe: To be eligible for a refund, you must contact us within 30 days of receiving your product.
  2. Condition: The item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Refundable Items

  • Gift cards
  • Sale items
  • Items marked as final sale

How to Request a Refund

  1. Contact Us: To initiate a refund, please contact our customer service team at [insert contact email or phone number] with your order number and a brief explanation of the issue.
  2. Return Authorization: Once your request is approved, you will receive a return authorization and instructions on how to return your item.
  3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Processing Your Refund

  1. Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  2. Approval: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
  3. Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [insert contact email or phone number].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [insert contact email or phone number] with your order number and details of the issue.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and inspected, a gift certificate will be mailed to you.

Contact Us

If you have any questions about our refund policy, please contact our customer service team at:

  • Email: walaihandcrafted@gmail.com 
  • Phone: +91-9920152819

Thank you for choosing Walai Handcraft. We value your business and strive to provide you with the best natural and handcrafted products.